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Hilton Hotels Information and Overview

Good Things about Hilton

Good Mix of Hotels– Hilton has a good mix of luxury, upscale, midscale, and budget hotels. This allows you to earn and redeem points at a wide variety of places for your cash or points budget.

Fifth Night Free when Using Points– Silver, Gold, Diamond members receive a fifth night free on standard night redemptions. (i.e. book four nights using points, get the fifth night for 0 points)

Status via Credit Cards- You can get Hilton Diamond elite status (top tier) by just having the American Express Hilton Aspire card. You can also get Gold Status with American Express Platinum or Hilton Business or Ascend card. 

Bad Things about Hilton

Low Value of Points– Hilton has the lowest value for their points (0.6 cents per point) of all of the hotel chains.

Dynamic Award Pricing– Hilton switched to a dynamic award pricing model in 2017 (more demand on a certain night= more points). This eliminated some of the better Hilton redemptions during high demand periods. Now it is much harder to find a really good deal using your points.

Low Value from Paid Hotel Stays– In our Hotel Earn Rate chart, Hilton finished near the bottom for every status compared with their peer companies in the value of points received from a paid hotel stay. 

No Guaranteed Suite Upgrades for Diamond: Marriott and Hyatt both give their top elite members certificates to pre-book suite upgrades for their upcoming stays. Hilton fails to offer that option, which leaves a diamond member to the mercy of a check-in agent. 

Hilton Information

Average Point Value: 0.6 Cents Per Point

Points Pooling– You can pool points with 10 other Hilton Honors members for free and you can transfer back and forth. The minimum transfer is 1000 points. You can send up to 500,000 points per year and receive up to 2 million.

Best Price Guarantee: If you find a lower qualified price for the same accommodation and terms at any point before your reservation is made, or up to 24 hours after making your reservation through one of the official Hilton booking channels, you can submit your claim by filling out the online form or calling Hilton’s Reservations & Customer Care center directly. If Hilton can verify your claim, they will honor the lower price AND take an additional 25% off the room rate for each night of your stay. (Fine Print)

Status Match: Hilton will match your status from another Hotel Loyalty Program. Just fill out this form

Phone Numbers: 1-800-HHonors (reservations) and 1-800-548-8690 (customer service)

Hilton MVP: Hilton MVP is a discount that many people can qualify for to save up to 20% off a hotel night. To qualify, you need to be  “athletic administrator, athlete, or affiliated with a sports entity, sports-related company, sports group or event to be eligible. You will be asked to show credentials, such as an official business card designated with your team logo, etc.” To be safe, you could buy a $25 membership to the USGA, which should qualify you as “affiliated with a sports entity.”

  • Hampton Inn, Embassy Suites, Homewood Suites, Doubletree (0561135262)
  • Hilton Garden Inn and Hilton (1135262)

Refund Non-Refundable Bookings- Hilton may allow you to refund a non-refundable booking for a fee and you rebook yourself at another Hilton property at a non-refundable rate. It won’t work 100% of the time, but you can try by calling 800-236-7113. The fine print requires that the hotel be located in the U.S., Mexico, or the Caribbean; the change is made at least 3 days in advance; and the fee is $50 at Waldorf Astoria, Conrad, Hilton, Embassy Suites, and Doubletree, and $25 at Hilton Garden Inn, Hampton Inn, Homewood Suites, and Home2 Suites. Hilton will then issue you a refund within four weeks minus the service fee after you make your second non-refundable booking.

Hotel Brands

Waldorf Astoria: Traditional over the top luxury. Unfortunately, the original Waldorf in NYC is being converted mostly to condos.

Conrad: Contemporary luxury with top of the line spas and fitness centers.

Hilton: Hilton’s namesake brand located in large cities or resorts.

Curio: Upscale boutique hotels similar to Marriott’s autograph collection.

Doubletree: Business oriented hotels with great chocolate chip cookies whenever you want.

Embassy Suites: All-suite hotels with free nightly socials (free alcoholic drinks and snacks) and free made to order breakfast.

Hilton Garden Inn: Upscale hotel typically in the suburbs with cooked to order breakfast (for a fee or free as a welcome amenity if you have status)

Hampton: A midscale brand that is by far Hilton’s largest brand with over 2,000 hotels.

Homewood Suites: Extended stay with full kitchens, free breakfast, and free nightly socials during weekdays (free alcoholic drinks and snacks).

Home2: Budget version of Homewood Suites. Full kitchen, free breakfast, and pet-friendly.

Others: Canopy (one location with 16 planned; hipster), Motto (a very upscale hostel) Tapestry (only two locations), Tru (new brand with 13 under construction; similar to an upscale hostel), and Hilton Grand Vacations (timeshares)

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